Preamble
The company Nathalie Durand offers through its website www.empreinte-etheree.com the discovery and sale of cosmetic products (perfumes) under the registered trademark Empreinte Éthérée, custom perfumes, perfume workshop events, emotional management sessions, and olfactory rehabilitation sessions, for individuals and professionals.
These activities are conducted under the name Nathalie Durand and are operated via the website www.empreinte-etheree.com, which is managed by the company Nathalie Durand. The website www.empreinte-etheree.com is accessible to all internet users.
These General Terms and Conditions aim to define the rights and obligations of the parties in connection with the sale of services to clients of the website www.empreinte-etheree.com (here in after referred to as “the Website”).
Any order placed on www.empreinte-etheree.com implies full acceptance of these Terms and Conditions, which the Client acknowledges having read, understood, and accepted knowingly. These Terms and Conditions are governed by French law and regulations. Nathalie Durand reserves the right to modify these General and Specific Terms of Sale at any time, without prior notice, provided that such modifications will not apply to orders already accepted and confirmed by the Client.
The Company Nathalie Durand
The website www.empreinte-etheree.com is published by Nathalie Durand, whose registered office is located at 9 rue Deyries 33800 Bordeaux, registered with the Chamber of Trades and Crafts and the Bordeaux Chamber of Commerce under SIREN number 480 810 993.
To contact the company or the website www.empreinte-etheree.com, you can send an email to: contact@empreinte-etheree.com
Legal Capacity
Clients declare that they are of legal age and fully capable of entering into a contract.
Geographical Area
Perfumes are offered for sale in mainland France, overseas territories, and Europe according to the carrier’s geographical coverage.
Availability of Services
Services on www.empreinte-etheree.com are generally accessible 24/7 year-round, except in cases of voluntary or involuntary interruption, regardless of the cause. This may include maintenance. Given its nature, the company Nathalie Durand is subject to an obligation of means and cannot be held liable for any physical, material, or moral damage caused by the unavailability of the site.
Pricing of Services and Products
Prices of services and products listed on the Website are in euros and include all taxes. Products are invoiced at the rates in effect at the time the order is recorded.
Prices may be modified at any time, and any change will be communicated to the Client before the order is finalized. Shipping fees are not included in the listed prices and are added to the order total.
Prices include VAT applicable on the day of the order. Any change in the VAT rate will automatically be reflected in the prices.
Product Characteristics and Compliance
Nathalie Durand may change the range of products and services offered on the Website at any time, without affecting orders already placed. In accordance with article L.111-1 of the French Consumer Code, clients can review the essential characteristics of the products and services on the Website before ordering. Products comply with current French legislation.
Availability
Offers are valid while they appear on the Website and subject to available stock. If one or more items are unavailable after an order, the client will be informed by email. The amount of the order will be adjusted, and the client charged accordingly. If the order is fully unavailable, the client will be notified and not charged or refunded. Nathalie Durand shall not be liable for any damages resulting from unavailability.
Orders
By confirming an order by clicking “Order,” the client accepts the content and conditions of the order and these General Terms and Conditions of Sale.
A confirmation email will be sent to the client. For perfume workshops, no rescheduling or cancellations are allowed within three working days of the scheduled date, except with a medical certificate.
For perfume workshops, no rescheduling or cancellations are allowed within three working days of the scheduled date, except with a medical certificate.
Nathalie Durand may suspend or cancel an order in the event of non-payment or partial payment, payment issues, fraud, or attempted fraud, including past orders.
In case of incorrect email entry or non-receipt of confirmation, Nathalie Durand shall not be liable. The sale is then considered final unless canceled due to product unavailability. The client may exercise the right of withdrawal as described below.
Clients have 14 days from order receipt to withdraw and receive a full refund, including shipping.
As per article L.121-20-2 of the French Consumer Code, customized products (e.g., bespoke perfumes) are non-refundable and non-exchangeable.
Returns must include all items in perfect condition and in original packaging. Return shipping is at the client’s expense.
Nathalie Durand, 7 allée Yves Brunaud, 64600 ANGLET, France
within 14 days of notifying the company by email at contact@empreinte-etheree.com. We strongly recommend using tracked delivery. Refunds will only be processed upon receipt of the return tracking number. Clients can also send their withdrawal request by registered mail to the above address contact@empreinte-etheree.com. A sample withdrawal form is provided in the original text.
Clients may send their withdrawal request by email to contact@empreinte-etheree.com Acknowledgment of receipt will be sent. Alternatively, a registered letter may be sent to: Nathalie Durand, 7 allée Yves Brunaud, 64600
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*)/provision of services (*):
Ordered on (*) / received on (*) :
Name of consumer(s) :
Address of consumer(s) :
Signature of consumer(s) (only in the case of notification of this form on paper) :
Date :
(*) Delete as appropriate.
Payment
All orders are payable in Euros by bank card.
The Client guarantees they are authorized to use the payment method and that it is sufficiently funded to cover all costs resulting from his order on the site www.empreinte-etheree.com. Nathalie Durand reserves the right to suspend or cancel an order in case of payment failure.
Nathalie Durand may suspend or cancel any unpaid orders.
All payments are encrypted for security. Clients should retain their payment certificate if they wish to keep a record.
Order Delivery
Orders are delivered via Colissimo (no signature required). Estimated delivery in mainland France is 2–3 days. You will receive an email allowing you to track your order.
Flat-rate shipping fees: €8 within mainland France (up to 1kg)
A flat-rate charge of 20 euros applies to shipments to Martinique (from 0 to 1kg).
Flat-rate shipping fees: €20 to select European countries (listed)
Other destinations are not served. Customs duties, if applicable, are the recipient’s responsibility.
Clients must check package condition upon delivery and report any issues; otherwise, no refund is possible.
Retention of Title
Products remain the property of Nathalie Durand until full payment is received.
Intellectual Property
All content on www.empreinte-etheree.com (texts, images, trademarks, etc.) is protected by intellectual property laws. Total or partial reproduction is strictly prohibited.
Signature and Proof
While Nathalie Durand ensures data protection, Clients are responsible for protecting their own personal data.
Providing a credit card number and finalizing the order constitutes proof of acceptance and obligates the Client to pay. Digital records are considered valid evidence of transactions.
Customer Service
For general information, refer to the FAQ on the Website. For specific inquiries, contact contact@empreinte-etheree.com.
Liability
The liability of the company Nathalie Durand under the obligations of these General Conditions of Sale cannot be incurred in the event that the non-performance of its obligations is attributable to the act of a third party even if it is foreseeable, to the fault of the Customer, or to the occurrence of a force majeure event as defined by the French courts or to any other event which was not reasonably under the exclusive control of the company Nathalie Durand.
Informations on www.empreinte-etheree.com is provided “as is,” without guarantees. Any claim must be made within 6 months of the event. Nathalie Durand cannot be held liable for failure to meet obligations due to third-party fault, Client error, force majeure, or events beyond her control. In any case, her liability is limited to the amount paid by the Client.
The company Nathalie Durand declines all responsibility for direct and indirect damage, whether foreseeable or not, caused by the use of the Internet site. In the hypothesis where the responsibility of the company Nathalie Durand should be established and retained because of a prejudice suffered by the customer and attributable exclusively to the placing of an order, this responsibility is limited to the amount of the order paid by the customer to the company Nathalie Durand.
Any claim filed by a user, including any Customer, against the company Nathalie Durand must be made within 6 months of the occurrence of the event, subject of the claim.
Data Protection
Customer data is collected for order processing and business relationship purposes. It may be shared with third parties for logistics and payment purposes.
Data is also used for security, legal compliance, personalization, and marketing.
Cookies may be used for functionality, shopping carts, language settings, and targeted advertising. Consent is required for non-essential cookies. Clients can adjust their browser settings to manage cookies.
Depending on the newsletter subscription, the Customer may receive offers from the company Nathalie Durand.
Our website uses cookies. What are cookies? A cookie is a piece of information deposited on an Internet user’s hard disk by the server of the site he or she is visiting. It contains several pieces of information: the name of the server that placed it, an identifier in the form of a unique number, and possibly an expiry date. This information is sometimes stored on the computer in a simple text file, which a server accesses to read and record information. What are cookies used for? Cookies have different functions. A cookie can enable the person who placed it to recognize an Internet user, from one visit to the next, thanks to a unique identifier. Some cookies can also be used to store the contents of a shopping cart, others to record a site’s language settings, and still others to carry out targeted advertising.
The data collected is for the use of the company Nathalie Durand. It is necessary for the processing and management of customer orders and for commercial relations between the company Nathalie Durand and the customer. They also enable Nathalie Durand to provide the customer with personalized services and to improve the relevance of the information offered. Most cookies are intended to enable or facilitate your browsing and are necessary for the operation of our online store.
The issue and use of cookies by third parties are subject to the privacy policies of these third parties. We inform you of the purpose of the cookies of which we are aware and of the means available to you to make choices with regard to these cookies. The use of cookies, whether our own or third-party, is not necessary for the operation of the site, and therefore requires your express consent. You can express your consent or oppose the use of cookies by configuring your connection device appropriately. To do this, please refer to your browser’s user guide.
Changes to Terms
Terms may be updated without notice. Clients should review them regularly. Orders are subject to the terms in effect at the time of purchase.
Client Communication
By using the website, the client agrees to primarily electronic communication (emails). Invoices are emailed.
In particular, the Customer expressly agrees to receive invoices by e-mail. It is understood between the parties that the choice of exchange mode constitutes an agreement on proof within the meaning of article 1316-2 of the French Civil Code.
Continuity and Transfer of Rights
Contracts bind both parties and may not be transferred without prior consent. Nathalie Durand may transfer rights and obligations without prior consent.
Partial Invalidity
If any clause is found invalid, others remain effective.
No Waiver
Failure to enforce any clause does not constitute waiver.
Applicable Law and Jurisdiction
Disputes are subject to French law and may be brought before the court of the client’s choice, including their place of residence at the time of the contract or event.
